Frequently Asked Questions
Q: I am considering purchasing as a gift, but can you handle Noshi and wrapping?
A: All Hataman Toen products are free of charge for Noshi wrapping.
Q: Can I use the microwave oven?
A: Yes or no is indicated in the specification column of each product page. For details, it can be used except for products decorated with gold, silver, platinum, etc. When using a microwave oven, please read the instruction manual of the equipment carefully before using.
Q: Can I use the dishwasher?
A: Yes or no is indicated in the specification column of each product page. For details, it can be used except for overglazed products and thin products. Before using the dishwasher, please read the instruction manual of the equipment carefully before using.
Q: I have damaged the saucer of the coffee cup. Can I purchase the saucer separately?
A: We can't handle it on the online shop, but we can arrange it. Please contact us by phone or contact form.
Q: Can you ship overseas?
A: The overseas delivery areas are as follows. USA/UK/New Zealand/France/Germany/Canada/Netherlands/Italy/Ireland/PRC/Taiwan
- The corresponding area is as of January 2023.
- Even if it is within the corresponding area, it may not be possible to deliver to some areas. Thank you for your understanding.
Q: I want to return or exchange an item, can I do that?
A: We cannot accept returns or exchanges due to customer's convenience. Thank you for your understanding.
Q: The item I purchased was damaged. What should I do?
A: We pay close attention to shipping and inspection, but if the delivered product is damaged or soiled, please contact us by email or phone within 7 days after the product arrives. After confirming the contents, we will arrange a replacement product.
Q: What are the benefits of membership and e-mail magazine registration?
A: By registering for membership and e-mail magazine in advance, you can receive the latest information from Hataman Touen, events, member-only sales information, etc. In addition, you can omit input items such as address and name when ordering.