User Guide

1. About the usage environment of this site

The following browser environments have been verified by our company.

Desktop (PC)

Latest version of Microsoft Edge
Latest version of Google Chrome
Mozilla Firefox latest version
Latest version of Apple Safari

Mobile (smartphone/tablet)

iOS
Latest version of Apple Safari
Latest version of Google Chrome
Mozilla Firefox latest version

Android
Latest version of Google Chrome
Mozilla Firefox latest version

  • We recommend that you update your browser to the latest version.

2. About the products we handle

  • The posted photos may differ from the actual product in terms of color and texture depending on the specifications and environment of the viewing device.
  • Due to the production process and material characteristics, there may be slight individual differences in size, color, texture, etc.
  • The specifications, prices, etc. of the listed products are subject to change without notice due to reasons such as quality improvement and raw material prices.

3. Purchase procedure

STEP.1 Select a product and add it to the cart

On the product page, add the desired product to your cart. Check the items in your cart, and if you are satisfied, press the button to proceed to the next step.

Next, select the desired delivery time zone and various items.

Click the "Add to Cart" button on each product page.

You can freely change or delete items in your cart before checkout.

If you want to continue shopping for items other than the selected item, you can click Continue Shopping to return to the shopping page.

Once you have decided on the product you wish to purchase, check the items in your cart once again, specify the desired delivery time zone, etc., and click [Proceed to checkout]. Proceed to the customer information input page.

STEP.2 Enter customer information or use express checkout

On the "Information" input page, you can use the express checkout service (immediate payment service) using other payment brands and accounts before entering your information.

STEP.3 Designation of delivery address and delivery method

Select a shipping address or add a new one. If it is possible to specify the delivery method, please select the specified delivery method.

STEP.4 Specify payment method

The following payment methods are available.

  • Bank transfer

After entering the necessary information, please check the contents and confirm the order.

In addition, the aforementioned Express Checkout service cannot be used on the "Payment" page. If you wish to use express checkout, please return to the customer information input page and follow the procedure.

STEP.5 Completion of order

All orders have now been completed.

As soon as the order is completed, you will receive an order confirmation email from our shop, so please check it.

If you do not receive an order confirmation email within 2 business days, please contact us using this contact form , specifying your order number.

*About email settings

Depending on your e-mail reception settings (domain designation/use of free e-mail), e-mails may be blocked or sorted as spam. Please also check your email settings.

(Email sender: shop@hataman.jp)

4. Inquiries

If you have any questions, please use the contact form below.

・After receiving, we will answer and reply in order. Please note that it may take some time depending on the holiday or the content of the inquiry.

・If you contact us on a regular holiday, we will respond after the next business day.

・When contacting us, please specify the required items such as your name and contact us.

Contact